JIRA Service Desk tickets sent to pager duty

Hi,

We currently use JIRA Service Desk and are looking at pager duty for notifications to on-call support. Is it possible to have incidents created in JIRA service desk sent to Pager duty for notifications? If not, is there a way to have a customer enter incidents into PD by themselves? Everything i’m seeing is a PD user entering incidents manually.

I feel like I’m missing something.

Thanks,
Chris

Hi Chris!

Both of our Jira Cloud and Jira Server integrations support Jira Service Desk.

You would then want to follow the step where you “Create a Jira Query Language (JQL) statement which can automatically create PagerDuty incidents if a Jira issue matches the JQL at creation.”

This will allow you to automatically pull incidents from Jira to trigger In PagerDuty.